1. Vision & Objective

The District Administration is dedicated to transparent, responsive, and accountable governance. This Citizen's Charter outlines the service delivery standards, statutory timelines, and designated nodal officers across major public services.

2. Standard Service Delivery Timelines

• Public Grievance Redressal (Jan-Sunwai): Initial acknowledgment within 24 hours; magisterial inquiry and departmental resolution within 7 to 15 working days.
• Fact-Check Rumor Verification: Official DIO verification communique issued within 24 to 48 hours.
• Right to Information (RTI): Statutory disposal within 30 days of receipt of valid fee and application.
• Domicile, Caste & Income Certificates (e-District): Standard issuance within 15 to 20 working days.

3. Grievance Escalation Hierarchy

In case of non-resolution within specified timelines, citizens may escalate their petitions directly to the Additional District Magistrate (ADM) or attend the weekly District Collectorate Jan-Sunwai session held every working morning from 10:00 AM to 12:00 PM.